Manager, Engineering, Customer Insights Job Details | Bombardier Use of Cookies Bombardier uses cookies to optimize your experience on this site and to offer you services and communications tailored to your interests. You can either accept all cookies (preferences, statistics and marketing) by clicking “Accept all cookies”, reject all cookies by clicking “Reject all cookies”, or click “Cookie Settings” to set your preferences. For more information, visit our Cookie Policy . Cookie Settings Reject All Cookies Accept All Cookies Skip to main content Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Why Bombardier Our Company Our Benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply Now Engineering Operations Mechanics and Technicians Procurement & Supply Chain Information Technology Business, Legal & Finance Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Why Bombardier Our company Our benefits Events Event details Hiring Process FAQ Application Assistance (USA) Technical Support Apply now Engineering Information Technology Aircraft Technicians, Quality, Methods, Pilots & Operations Procurement, Supply Chain & Logistic Business, Legal, Finance & HR/Training Sales, Marketing & Communications Strategy & Business Development Aircraft Scheduling & Planning, Aircraft Support Customer Support Management & Leadership Internships & New Graduate Programs Language Deutsch (Deutschland) English (United States) Español (México) Français (Canada) Sign in Employee Login Search by Keyword Search by Location   Clear Select how often (in days) to receive an alert: Create Alert × Select how often (in days) to receive an alert: Manager, Engineering, Customer Insights Apply now » Date: Jan 8, 2026 Location: Dorval, Québec, CA, H4S 1Y9 Company: Bombardier When applicable, Bombardier promotes flexible and hybrid work policies. Why join us?  At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.  Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:  Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary  Retirement savings plan  Employee Assistance Program   Tele Health Program Do you want to take an active role in shaping the future of business aircraft? Join the team that sets the industry benchmark in customer and market insight. With your help, we will develop and champion highly effective product, market and sales strategies that will secure Bombardier’s leadership position in business aviation. What are your contributions to the team? As Manager, Customer Insights , you will lead a team dedicated to gathering, analyzing, and transforming customer, market and financial data into actionable insights that drive strategic decisions and sales across Bombardier. Your work will empower the organization to anticipate customer needs, enhance experiences, and identify growth opportunities in both existing and emerging markets. You will provide world-class analysis and recommendations to influence critical business decisions as well as customer purchase decisions, with a focus on understanding customer behavior, market dynamics, and competitive positioning. You are involved in the customer journey from start to finish - from ideation regarding strategic visioning relative to product roadmap, to the identification of qualified buyers, outreach / nurturing strategy, to sales support in winning business.   Key Knowledge Areas Customer needs, expectations, and behavioral patterns Market trends and competitive landscape Data analytics methodologies and tools Opportunities for cross-platform or cross-industry insights Customer Insights sits at the intersection of corporate strategy, marketing, lead generation, and data analytics , making this role pivotal in shaping Bombardier’s customer-centric approach.   As such your responsibilities will include but are not limited to: Lead a team of skilled professionals specializing in data analytics, customer research and customer outreach Develop and execute a comprehensive customer insights strategy aligned with Bombardier’s business objectives Gather and analyze customer data from multiple sources (surveys, CRM, social media, transactional data, etc.) Identify emerging trends, pain points, and opportunities to improve customer experience and loyalty Translate complex data into clear, actionable insights for senior leadership and cross-functional teams Collaborate with marketing, sales, and product teams to integrate insights into go-to-market strategies Develop detailed business planning analysis that will influence customer purchase decisions, using their historical or anticipated business aviation and financial needs Design and oversee customer feedback programs (focus groups, surveys, trade shows) Build predictive models and dashboards to monitor customer behavior and market shifts How to thrive in this role?   University degree in Business, Marketing, Engineering, Data Analytics, or related field; advanced degree (MBA or equivalent) is an asset 5–10 years of experience in customer insights, market research, or data analytics, including 2 years in a leadership role Strong expertise in data analysis tools and statistical methods Proven ability to synthesize complex data into clear narratives and actionable strategies Excellent business acumen and strategic thinking skills Strong communication skills in English (French is an asset) Ability to influence decisions across multiple stakeholders without formal authority Passion for aviation and understanding of business aircraft customers is a strong asset   Now that you can see yourself in this role, apply and join the Bombardier Team!   Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.  Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.   Job  Manager, Engineering, Customer Insights  Primary Location Administrative Centre (CA) Organization   Aerospace Canada Shift  Employee Status Regular  Requisition  10726  Manager, Engineering, Customer Insights  Apply now » Find similar jobs: Management & Leadership Cookie Policy Cookie Consent Manager Trademarks Privacy Statement Privacy CCPA Privacy - Mexico View All Jobs Top Jobs © Bombardier 2024 × Cookie Consent Manager Cookie Settings When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more information, visit our  Cookie Policy . Necessary Cookies These cookies are essential for our websites to function. Without these cookies, you would not be able to navigate our websites or operate their basic functions. Show More Details Necessary Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Preferences Cookies These cookies store information that you have already entered, such as your language selection and your location, in order for your experience to feel more personalized when you return to our websites.  These cookies collect anonymous information and cannot track your movements on other websites. Show More Details Preferences Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Statistics and Marketing Cookies These cookies register your activity on our website. To show you relevant personalized advertising on other sites such as Google and Bing, we use Google Tag Manager. We may allow a limited number of trusted third-party advertising partners to install cookies to build a profile of your interests based on information about you, such as your page views on our website or your information requests. These cookies are also used to limit the display frequency of advertisements and to measure and control the effectiveness of our advertising campaigns.  Our website may include links to other websites and social plugins. Social plugins are buttons that let you share your experiences on our websites with other people on social media platforms (Facebook, LinkedIn, Instagram, and YouTube). When you share your experiences through social plugins, social media platforms install their own cookies on your device. We use Google Analytics to collect, analyse, measure, and report data from these cookies to understand our web traffic and page views in order to improve the performance of our websites and your user experience. For example, the cookies record which browser and operating system you used, which parts of the websites you visited, your number of visits, and the average duration of your visits. They do not collect information that would allow us to identify you. The collected information is aggregated and, therefore, remains anonymous. LinkedIn : If you apply for a job via your LinkedIn profile, LinkedIn will install a third-party cookie on the Career and Recruitment site. LinkedIn’s policies are governed by their Privacy Policy . Statistics and Marketing cookies do not store information about you, but they uniquely identify your browser and device. Together with other information about you collected by our advertising partners or social media companies, your browser and device information could be used by third parties to identify you. Show More Details Statistics and Marketing Cookies Provider Description Enabled Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Confirm My Choices Reject All Cookies Accept All Cookies