Technical Customer Support Engineer Junior Technical Customer Support Engineer Junior Nis, Serbia The Zumtobel Group is an international lighting group and a leading supplier of innovative lighting solutions, lighting components and associated services. With its core brands, Zumtobel, Thorn and Tridonic, the Group offers its customers around the world a comprehensive portfolio of products and services. Your job Monitoring and support for the continuous improvement of the problem solving process in production according to the use of quality and Lean Six Sigma tools to ensure output production in accordance with the appropriate quality standards (ISO 9001, ENEC,CCC,UL,KC) Problem solving procedures (8D, JIRA). Evaluation of corrective and preventive actions for regeneration or improvement of product quality Providing potential customer care solutions so that escalation through the right business channel can be undertaken Handling QM notifications, tasks, sending spare parts (coding complaints) BD (back desk) for local and global customer complaints including TPP or other Plants Track costs for closed complaints and track incoming and open customer complaints Problem analysis and resolution either by offering customer support over the phone or by visiting the client in person, including troubleshooting and troubleshooting Application of the principles of statistical quality, creation and maintenance of a quality database, preparation of reports and recommendations for improving the quality of KPIs Perform internal processes and product audits Identify risks and opportunities in the process Understanding and applying the 6S principles Taking on other tasks that may be assigned by the direct manager Your profile University degree - Mechanical or Electrical Faculty Fluent written and spoken English Working experience in quality department (processing customer complaints) is desirable Good communication and organizational skills Work experience in different cultural environments Knowledge of computer work - programs "Microsoft Office" / SAP Understanding of quality management systems, ISO standards and quality tools Experience in the practical use of quality tools and methods (FMEA / CP / SPC / MSA) Only shortlisted candidates will be contacted. Biographies of candidates who will not be contacted, will be stored in our database for the next 12 months from the date of the end of advertisement. Applications to Andjelija Tasic APPLY NOW! Enlightening your career We curiously discover new fields of work together, our mentoring program is meant to support you to fully develop your skills and potentials. International perspective Be part of a network of creativity and high-tech and contribute to an ecosystem that enables you to realize your potential within multinational, intercultural teams. Work-Life-Balance Your best individual work-life balance will vary over time, often on a daily basis, this is why we offer flexible working-models and sabbatical options for our employees. Open-minded and respectful culture Working for the ZG means to be a part of an open-minded and passionate culture based on the spirit of the company’s founder Dr. Walter Zumtobel.